Booking terms and conditions

1. Who we are

[MARCA] [PENDIENTE: legal name] (“[MARCA]”, “we”) rents out the Ocean, Sunset and Garden apartments for holiday stays, located in the [COMPLEJO] residential resort, [PENDIENTE: address], Puerto Vallarta, Jalisco, Mexico. Contact: [PENDIENTE: contact].

This is a temporary holiday rental; it is neither a residential tenancy nor a hotel service.

2. Booking

• Your booking is confirmed when the confirmation page with your booking number is shown and the deposit or the full amount has been charged. The confirmation and your arrival information are sent by email.
• The lead guest must be over [PENDIENTE: minimum age], stay in the apartment and provide accurate details.
• The confirmed price applies to your booking; later rate changes do not affect it.

3. Prices

• Prices are in [PENDIENTE: currency] for the whole stay and include the items shown in the booking breakdown (e.g. cleaning).
• We charge no booking fees. Your bank may charge fees for cards issued outside [PENDIENTE: country] or for currency conversion.

4. Payment

• Bookings made more than [PENDIENTE: days] days before arrival: you pay a deposit of [PENDIENTE: deposit amount] when booking, by [PENDIENTE: payment methods]. The balance is due [PENDIENTE: days] days before arrival. By booking you expressly authorise this charge and allow our payment provider, [PENDIENTE: payment provider], to store your card securely for it. We do not store your card details.
• Bookings made [PENDIENTE: days] days or less before arrival and [PENDIENTE: payment provider] payments: the full amount is paid when booking.
• [PENDIENTE: how the balance is paid, retries and what happens if it is not paid on time (defined with the automatic balance charge)].

5. Cancellation by the guest

• Free cancellation up to [PENDIENTE: days] days before arrival: full refund of everything paid. The last day to cancel free of charge (until [PENDIENTE: time], Puerto Vallarta time) is shown in your confirmation.
• Cancellations less than [PENDIENTE: days] days before arrival, no-shows and early departures: no refund.
• Bookings made [PENDIENTE: days] days or less before arrival are non-refundable.
• To cancel, reply to your booking email or message us at [PENDIENTE: contact] with your booking number. The date and time we receive your message counts.
• Refunds are made to the original payment method within [PENDIENTE: refund period]; how long they take to appear depends on your bank.
• Date changes can be requested and are subject to availability and any price difference.

6. Cancellation by us

• If, for reasons attributable to us, we cannot provide the booked apartment, we refund everything you paid or, if you accept, offer an equivalent apartment. Our liability is limited to the amounts paid for the booking.
• We may cancel a booking for non-payment (section 4) or for a serious breach of these terms or of the resort rules.

7. Arrival, departure and occupancy

• Check-in and check-out times and access instructions are included in the arrival information you receive by email.
• Maximum occupancy per apartment: [PENDIENTE: maximum occupancy and ages]. Additional people and overnight visitors are not allowed.
• Official ID may be requested on arrival; the [COMPLEJO] resort management may require guest registration.
• Children must be accompanied and supervised at all times, especially at the pools, the beach and the jacuzzi.

8. House and resort rules

• No smoking or vaping inside the apartment.
• No parties or events. The [COMPLEJO] condominium rules, quiet hours and the rules for pools, common areas and parking must be respected.
• Pets [PENDIENTE: pet policy].
• Fines imposed by the resort management because of guests’ behaviour are charged to the lead guest.

9. Damage and liability

• The lead guest is liable for damage caused by them or their party to the apartment, its furnishings or the resort beyond normal wear and tear. We may then charge the reasonable, documented cost of repair or replacement.
• Please use the safe for valuables; we are not liable for loss or theft unless caused by our negligence.
• Resort facilities (pools, beach, gym, spa and others) are operated by the resort management and used at your own risk and under their rules.
• Interruptions of services beyond our control (water, electricity, internet) do not entitle you to a refund; we will do our best to resolve them quickly.

10. Force majeure

If a hurricane, natural disaster or an order by the authorities makes the stay or travel to the destination impossible, we will offer to move your dates free of charge or, if that is not possible, refund what you paid. Bad weather alone is not force majeure.

11. Complaints

If something is not right during your stay, please tell us straight away so we can fix it. Later complaints must be sent in writing no later than [PENDIENTE: period] after departure.

12. Personal data

We process your data as described in our Privacy notice ([PENDIENTE: domain]/privacidad).

13. Governing law and jurisdiction

These terms are governed by [PENDIENTE: governing law]. The courts of [PENDIENTE: jurisdiction] have jurisdiction, without prejudice to [PENDIENTE: consumer rights and consumer protection authority].

These terms are published in Spanish and English; in case of discrepancy the Spanish version prevails.