Privacy notice

Data controller

[MARCA] [PENDIENTE: legal name], [PENDIENTE: address], Puerto Vallarta, Jalisco, Mexico. Contact: [PENDIENTE: contact].

Data we process

• Identity and contact: first name, last name, email, phone and country of residence.
• Booking data: apartment, dates, number of guests, amounts and payment status.
• Payment data: processed by [PENDIENTE: payment providers]. We only receive payment references, never your full card number.
• Technical data: IP address (security and abuse prevention) and, in your browser, language preference, the source of your visit (UTM parameters, landing page and referrer) and [PENDIENTE: ad measurement tool] cookie identifiers.

Purposes

• Necessary: managing and charging your booking, sending your confirmation and arrival information, handling your requests and meeting legal obligations and resort rules.
• Additional: measuring which channels our bookings come from (e.g. Google or Instagram) and how well our ads perform in [PENDIENTE: ad measurement tool]. You can object by contacting us or by blocking cookies in your browser; it does not affect your booking.

Transfers and processors

• [PENDIENTE: booking management and guest communication software].
• [PENDIENTE: payment providers] (payment processing).
• [PENDIENTE: ad measurement tool].
• Web hosting and infrastructure providers.
• [COMPLEJO] resort management, where needed for your access and security.
• Competent authorities, where required by law.
• Some of these providers process data outside [PENDIENTE: country] under equivalent security measures.

Your rights and withdrawal of consent

You can access, rectify, cancel or object to the processing of your data and withdraw your consent by messaging us at [PENDIENTE: contact] or replying to any email about your booking. We reply within [PENDIENTE: response period] at the latest.

Retention

We keep booking data while needed for these purposes and for the periods required by tax and commercial law ([PENDIENTE: retention period]).

Cookies and local storage

We use technical storage in your browser (language, booking form data while it is open and the source of your visit) and [PENDIENTE: ad measurement tool and what it receives; confirm whether it is used].

You can block or delete these cookies in your browser settings and manage the ads you see in the ad settings of your Facebook or Instagram account.

Changes

Any changes to this notice will be published on this page.